Workforce Pathways — AI Automation Pilot
A 6-week AI modernization pilot that reduced administrative workload by 48% and cut grant reporting from 14 days to 3 days.
Overview
Workforce Pathways supports over 9,000 job seekers annually. Staff were overwhelmed by manual note-taking, reporting, and application processing.
Challenge
- Case notes taking too long
- Grant reporting requiring weeks
- Manual intake workflows
- Staff burnout and backlog
Solution
Daankwee delivered a 6-week AI Automation Pilot:
- AI-powered case note summaries
- Automated intake triage
- Privacy-compliant governance
- Real-time dashboards
Results
- Administrative workload reduced 48%
- Reporting cycle shortened from 14 days to 3 days
- Staff satisfaction significantly increased
- Leadership requested a 6-month modernization rollout
Impact
The nonprofit gained time, efficiency, and clarity without increasing staff workload.